Cookie Policy
Last updated: June 2026
Contents
- What Are Cookies?
- Data Controller
- How We Obtain Your Consent
- How to Change or Withdraw Your Consent
- Cookie Categories We Use
- Full Cookie Declaration
- Third-Party Providers
- How Long Do Cookies Last?
- Disabling Cookies via Your Browser
- Changes to This Cookie Policy
- Contact and Complaints
1. What Are Cookies
Cookies are small text files placed on your device (computer, tablet or phone) by a website when you visit it. They are widely used to make websites work efficiently, to remember your preferences, and to provide information to the website operator.
This Cookie Policy explains what cookies and similar technologies (such as local storage, session storage, and pixel and session-recording trackers) are used on www.healthxchangedevices.com, why we use them, and how you can control them. It should be read alongside our Privacy Policy, which is available at www.healthxchange.com.
2. Data Controller
This Website is operated by Healthxchange Pharmacy UK Limited, a company registered in England and Wales at 1st Floor Sackville House, 143–149 Fenchurch Street, London, EC3M 6BL (company number 01999872). Healthxchange’s registration number with the UK Information Commissioner’s Office is ZB137616.
www.healthxchangedevices.com is operated by Healthxchange Pharmacy UK Limited in connection with its medical devices product range. Although it has a different web address from www.healthxchange.com, it is owned and operated by the same company. Personal data collected through this Website (including via contact form submissions) is processed in accordance with the Healthxchange Pharmacy UK Limited Privacy Statement available at www.healthxchange.com.
If you have any questions about this Cookie Policy or our use of cookies, please contact the Data Protection Officer at dpo@healthxchange.com.
3. How We Obtain Your Consent
When you first visit our Website, a consent banner (provided by Cookiebot by Usercentrics) will appear. This gives you a clear choice:
- Allow — consent to all cookie categories
- Deny — decline all non-essential cookies (only strictly necessary cookies will be set)
- Details tab — choose which categories you consent to individually (Preferences, Statistics, Marketing)
Non-essential cookies will not be placed on your device until you have given your consent. If you click Deny, only cookies that are strictly necessary for the Website to function will be used. You are not required to accept non-essential cookies in order to use this Website.
All non-essential cookie categories default to off and require your active opt-in before they are enabled. Our Website uses Google Consent Mode v2, which means that analytics and advertising signals (analytics_storage, ad_storage, ad_user_data and ad_personalization) are only passed to Google and other third-party platforms after you have given your consent.
4. How to Change or Withdraw Your Consent
You can change or withdraw your cookie consent at any time. Consent must be as easy to withdraw as it was to give. To change your preferences:
- Click the Cookiebot privacy trigger icon (the small floating icon at the bottom of the screen), or
- Click the “Manage Cookies” link in the website footer
Either option will reopen the consent dialog, allowing you to change your selections or withdraw consent entirely. When you withdraw consent for a cookie category, those cookies will be deleted from your device.
You can also control cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, the consent tool described above is the easiest and most reliable way to manage your preferences on this Website.
5. Cookie Categories We Use
5.1 Strictly Necessary Cookies
These cookies are essential for the Website to function. They enable core features including page navigation, contact form submission, and protection of forms from abuse. The Website cannot operate properly without them, and they cannot be declined.
Examples include: WooCommerce Store API session tokens (used to maintain a secure session between your browser and the Website), the Cookiebot consent cookie (which records your consent choice), and Google reCAPTCHA (used to protect our forms from spam and automated abuse).
5.2 Preference / Functional Cookies
These items remember choices and context to provide a more consistent experience — for example, the address of the last external website you visited before arriving here (referral information stored in your browser’s local storage). The Website will still work without them.
5.3 Statistics Cookies
These cookies collect information about how visitors use the Website — which pages are visited, how long sessions last, where errors occur, and how users interact with page elements — so that we can report on and improve the Website’s performance. The data collected is aggregated or anonymised where possible. Our statistics tools include:
- Google Analytics 4 (measurement ID G-LNRJ19R7SM), loaded through Google Tag Manager (container GTM-5NZ5NSK). Sets the _ga and _ga_LNRJ19R7SM cookies.
- ContentSquare — behavioural analytics, heatmaps and interaction tracking, used to identify usability issues and improve the Website. No password fields or payment details are captured.
- Sentry — error monitoring and session replay, used to diagnose technical errors and improve site reliability. Replays are masked to exclude form input and sensitive content. These tools are only activated after you have consented to the Statistics category.
5.4 Marketing Cookies
These cookies are used to track visitors across websites, measure advertising performance, and build a profile of your interests so that relevant advertisements can be shown to you. They are set by third-party advertising and retargeting networks and are only set after you have consented to the Marketing category. Our marketing cookies and trackers include those operated by:
- Meta / Facebook — Facebook Pixel (ID 1544775637434004): ad targeting and conversion tracking (sets the _fbp cookie)
- Google Ads — conversion tracking and remarketing via the Google Conversion Linker (sets the _gcl_au cookie and the _gcl_ls local storage item)
- LinkedIn — LinkedIn Insight Tag (snap.licdn.com): B2B conversion tracking and the creation of retargeting audiences You can decline all marketing cookies by clicking “Deny” on the consent banner or by deselecting the Marketing category in the cookie settings.
5.5 Unclassified Cookies
The Cookiebot declaration may list a small number of items as unclassified while they are being reviewed and categorised. We aim to keep this number to a minimum and to resolve pending items promptly. Until an item is properly categorised it is treated as non-essential and will not be placed on your device without consent.
6. Full Cookie Declaration
A detailed, auto-updated list of every cookie and storage item in use on this Website — including its name, provider, purpose, and expiry — is maintained by Cookiebot and is embedded at the bottom of this page. This declaration is updated automatically each time Cookiebot scans the Website, so it always reflects the cookies currently in use. The most recent scan date is shown at the top of the declaration.
The principal cookies and storage items identified on this Website are set out below for transparency. This list is indicative; the embedded Cookiebot declaration is the authoritative, up-to-date record.
7. Third-Party Providers
The following third-party providers set cookies or similar technologies on this Website. Each operates under its own privacy policy:
| Provider | Purpose | Further Information |
|---|---|---|
| WooCommerce / Automattic | Website framework and Store API session handling | automattic.com/privacy |
| Cookiebot / Usercentrics | Cookie consent management | cookiebot.com/en/privacy-policy |
| Google Tag Manager | Tag management container | policies.google.com/privacy |
| Google Analytics | Website analytics (GA4) | policies.google.com/privacy |
| Google Ads | Ad conversion tracking and remarketing | policies.google.com/privacy |
| Google reCAPTCHA | Bot and spam protection on forms | policies.google.com/privacy |
| ContentSquare | Behavioural analytics, heatmaps and session interaction tracking | contentsquare.com/privacy-policy |
| Sentry | Error monitoring and session replay for diagnostic purposes | sentry.io/privacy |
| Meta Platforms (Facebook) | Ad targeting and conversion tracking via Facebook Pixel | facebook.com/privacy/policy |
| B2B ad conversion tracking and retargeting via the LinkedIn Insight Tag | linkedin.com/legal/privacy-policy |
8. How Long Do Cookies Last?
Cookies have different lifespans:
- Session cookies are deleted automatically when you close your browser.
- Persistent cookies remain on your device for a set period (from one day to two years, depending on the cookie) or until you delete them.
- Local storage and session storage items persist until cleared by the Website or by you through your browser settings.
The specific expiry for each item is shown in the Cookiebot cookie declaration embedded in Section 6.
9. Disabling Cookies via Your Browser
Most browsers allow you to refuse to accept cookies and to delete cookies already stored. The methods vary by browser; you can find up-to-date guidance via your browser’s Help function or at www.allaboutcookies.org.
Please note that blocking strictly necessary cookies will affect the functionality of this Website, including form submission and security features. You can manage non-essential cookie preferences specifically for this Website using the Cookiebot privacy trigger icon at the bottom of the screen.
10. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in the cookies we use or for legal, regulatory, or operational reasons. The “Last updated” date at the top of this page shows when the policy was most recently revised.
11. Contact and Complaints
If you have any questions about this Cookie Policy, please contact:
Data Protection Officer
Healthxchange Pharmacy UK Limited 1st Floor Sackville House, 143–149 Fenchurch Street, London, EC3M 6BL Email: dpo@healthxchange.com
If you are unhappy with how we handle cookies or your personal data, you have the right to complain to the UK Information Commissioner’s Office (ICO):
Information Commissioner’s Office